Facing a job interview can sometimes mean a challenge that is usually decisive for the employment relationship of an applicant. Currently, contact center companies are among the strongest in the labor market and the growth they have had, even in the midst of the global contingency that has been experienced, is significant.
The search for human talent thatBPO or outsourcingcompanies carry out, turns out to be successful, because the demand is quite high and sometimes the supply is lower, adding factors such as theability to know a second language.
Therefore, in the interview, which is one of the crucial filters, applicants must know what to respond to to ensure an immediate link. According to Camila Bagos, Sales Supervisor at Dyninno, an American group of information technology companies, “the interviews do not differ much from those usually carried out in any company in another economic sector, but there are specific areas such as sales or customer service, and they usually focus on the latter. Sales clinics are usually held in which the applicant must answer questions that are formulated, correctly. “
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Likewise, Camila affirms that “the applicant is asked about his knowledge of another language, with questions that guarantee his verbal fluency and desire to contribute to the company and learn from it.”
Keep in mind that staff turnover in a Call Center is an important point that is not usually touched much, but that applicants should know. This is why it is vital to have a good interview that guarantees hiring and subsequent growth within the company, since there are many more candidates.
Another relevant aspect is the support of the resume and the experience requested in the vacancy. The capabilities that the applicant has must be demonstrated and not lie in anything that the interviewer or human resources manager asks, since this can have an impact on their work within the company in the future. Likewise, personal presentation is a fundamental factor, regardless of whether it is a face-to-face or virtual interview; You have to make a positive impact.
Knowing the tips mentioned above, your next interview in a contact center company will be a success. Do not forget that from next week, from Monday, October 25, you can access the Digital Resilient fair, where you will find more than 10,000 job offers in the call center and technology sector.
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