The current situation cannot stop your job search. Call centers are a good option for those with little work experience who are looking for work. In addition, in many you will find the possibility of ascending and continuing to grow professionally.
we tell you everything that is required to work in a ‘call center’.
The skills that stand out in the ‘call center’
Everyone can work in a call center. It is enough to have fluency, good communication, patience, empathy and knowing how to listen during your daily work.
It is vital to have skills to solve situations in a friendly and constructive way, having digital skills is a plus and if another language is spoken, the candidate will surely stand out.
Similarly, the orientation to the result and negotiation skills, which are soft skills that strengthen the work in contact centers, said to elempleo.com Ana Karina Quessep, executive president of the Colombian Association of Contact Center and BPO (BPrO).
The call center sector is one of the most inclusive in the economy, open to receive staff regardless of the age or academic level of the applicant.
Are you looking for a new job in the sector? Here you can find it.
Profiles that are required to work in a ‘call center’
With or without work experience you can access a job in a call center.
Quessep affirms that “students and high school graduates are attractive profiles, because there is a good willingness to learn and when they start their careers, they have motivation to build foundations and develop a good job”.
Professional technologists and technicians are other attractive profiles for this type of company.
Profiles that have knowledge and management of English, experience in health and finances have a ‘plus’.
Job growth in the call center
“The opportunity to make a professional career is very wide and companies in the sector have constant training in different areas to facilitate the growth and projection of their employees. Today, there are senior executives who have made careers from advisors or customer service agents and have turned out to be general managers or country managers of large national and international companies, “described Quessep.
The call center allows you to know different sectors, how they work and their dynamics, which broadens your professional experience.
Call centers during the coronavirus pandemic
Although the sector has had an accumulated growth rate of 3.8% since 2018, as a result of the coronavirus emergency, the expert said that it will not be possible to maintain this trend.
The BPO sector has become in recent years an important driver of the economy.
“We are monitoring the new circumstances daily and we have been strengthening our processes to be able to receive an increase in traffic in the volume of interactions from both previous and new customers who see our country stable and attractive enough in the midst of the crisis to migrate their customer relationship operations to Colombia,” The expert consulted said.
The BPO sector has achieved an increase in the employability of young people in the country, according to Ana Karina Quessep, executive president of the Colombian Association of Contact Center and BPO (BPrO).
Current situation of call centers in Colombia
“Overall, we’ve been growing. During this situation, the demand for services in some sectors such as health, banking, telecommunications and homes has increased. There are even companies that have opened new job opportunities that in their totality add up to 20,000 and that may be in remote or face-to-face work mode, “concluded Quessep.