Front Desk Agent Job Responsibilities

Front Desk Agent Job Responsibilities include handling the customer queries and providing them assistance. It is essential to possess good communication skills in order to get into this position. Front Desk Agents are also required to dress up properly in formal attire as they are the first point of contact for the customers.

Front Desk Agent Job Responsibilities

• Front Desk Agents are required to attend the customers who walk-in to the office. They may also provide assistance over the phone.

• Front Desk Agents need to greet the customers with smile and listen to their queries patiently.

• Front Desk Agents need to answer customer queries and make sure that all their doubts are clarified.

• Front Desk Agents need to handle all the paper work related to customer complaints.

• Front Desk Agents need to forward the customer complaints to the appropriate department in order to get them resolved.

• Front Desk Agents may direct the customers’ to the department concerned in case the customer insists on speaking directly to the personnel from some specific department.

• Front Desk Agents need to ensure that the front desk is kept clean and tidy.

• Front Desk Agents are required to take down customer requests and forward them to the appropriate department or direct the customer to that department, depending upon the case.

• Front Desk Agents need to receive and discharge couriers.

• Front Desk Agents are required to maintain and update different files.

• Front Desk Agents are required to handle various other administrative tasks.

• Front Desk Agents need to maintain a record of the customers who visit the office.

Category: Hospitality Job Responsibilities