Customer Service Executive (Voice Process) Job Responsibilities

Customer Service Executive (Voice Process) Responsibilities

Customer service executive is mainly responsible for the customer satisfaction that is, feeling that a product or service has met the customer expectation or not. He is responsible for managing product, industry and customer. His responsibility is to check out whether the staff members working under him are achieving their goals or not.

Customer Service Executive (Voice Process) Job Responsibilities

1. He is responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
2. He is responsible for rendering useful administrative support to other members of the customer care team.
3. He is responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
4. He is responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
5. His responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
6. His responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.

Category: Customer Service Job Responsibilities